Woz ED HomeLearning Warranty Policy
wozed.com/homelearning/help
Covering At Home Academy and Learning Pods Purchases
Overview
Woz ED is committed to providing high-quality educational technology products. This Warranty Policy outlines the coverage terms for all Woz ED products, including those used in At Home Academy programs and Learning Pods environments (micro schools, charter schools, co-ops, and private institutions).
All warranty periods begin on the date the product is delivered to its specified destination, as verified through the shipping carrier's tracking system. Warranty coverage is valid for the original purchaser only and terminates if the product is sold or transferred to another owner.
At Home Academy Warranty Terms
For high-demand items, an advanced warranty replacement has been included within the original kit box on several of our Academy kit boxes. This ensures that, in the event of a covered issue, a replacement component is readily available to minimize disruption and maintain continuity of use.
Coverage periods for at home products are outlined in the table below. All warranties begin on the confirmed delivery date. If a product is found to be defective in materials or workmanship during the applicable period, Woz ED will, at its sole discretion, repair or replace the product at no charge.
Product
Warranty
Drones (indoor use)
6 months from delivery
Raspberry Pi
6 months from delivery
Sphero
1 year
Cubelets
1 year
iPad
1 year
Flashforge 3D Printer (unit)
1 year
Flashforge Extruder & Nozzle
3 months
Consumable Supplies
Not covered
Sphero, Cubelets, iPad, and Flashforge products follow their respective manufacturer's warranty terms. Flashforge extruder and nozzle components carry a shorter 3-month coverage period. All consumable supplies are excluded across all at home products.
Learning Pods Warranty Terms
All products purchased as part of a Learning Pods program are covered by a comprehensive one (1) year warranty from the confirmed delivery date. This school-level policy is designed to provide institutions with consistent, reliable coverage across their full technology inventory.
* Warranty start date for all products is the confirmed delivery date to the destination address.
Drone Warranty — Important Indoor Use Requirement
WARNING: Flying Woz ED drones outdoors (outside of a designated indoor space) will immediately and permanently void the warranty. This applies to all At Homedrone products. The only exception is drones specifically designated for outdoor DRL (Drone Racing League) use.
Woz ED drones are designed and warranted for indoor use only. Outdoor use exposes the drone to uncontrollable environmental conditions including wind, weather, and uneven terrain, and constitutes misuse under the terms of this warranty. No exceptions will be made for outdoor damage claims on non-DRL drones.
What the Warranty Covers
During the applicable Warranty Period, if an authorized Woz ED representative determines a product is defective in materials or workmanship, Woz ED will, at its sole discretion:
Repair the product using new or rebuilt parts, at no charge to the customer.
Replace the product with a new or rebuilt comparable product or parts, at no charge to the customer.
Products and parts replaced under this warranty become the property of Woz ED and will not be returned. Warranty coverage applies only for as long as you own the product within the Warranty Period.
What the Warranty Does NOT Cover
The following are explicitly excluded from all Woz ED warranty coverage:
Customer instruction, education, installation, or initial setup adjustments.
Cosmetic damage, including scratches, dents, or broken plastic on ports.
Outdoor use of any drone not specifically designated for outdoor/DRL use — this voids the warranty immediately.
Damage caused by weather, lightning, power surges, or other acts of God.
Accidental damage, misuse, or abuse of the product.
Use for commercial purposes, including use in a business, apartment complex, communal area, or any location other than a private home (for At Homeproducts).
Modification of any part of the product, including antennas or internal components.
Display panel damage caused by static (non-moving) images applied for extended periods (burn-in).
Damage resulting from incorrect operation, improper maintenance, or connection to an incorrect voltage or power supply.
Repairs attempted by any person or service provider not authorized by Woz ED.
Products sold 'as is' or 'with all faults.'
Consumable items, including but not limited to batteries, filament, nozzles, and build plates.
Loss or theft of the product or any of its parts.
Damage caused by contact with liquids, gels, pastes, or other substances.
How to Submit a Warranty Claim
All warranty claims must be submitted through the following process. Claims that do not follow these steps will not be processed.
Visit our support portal at wozed.com/academy/help and complete the warranty form.
Submit photos or video clearly illustrating the defect or issue. Submissions must be reviewed and approved before the claim can proceed.
Once your claim is reviewed and approved, Woz ED will communicate next steps including repair or replacement details.
For assistance initiating a warranty claim, visit our support portal at wozed.com/academy/help.
Definitions
Warranty Period: The duration of coverage beginning on the confirmed delivery date, as verified by the shipping carrier's tracking system.
Original Purchaser: The individual or institution that made the initial purchase directly from Woz ED or an authorized distributor.
Authorized Woz ED Representative: A Woz ED employee or approved service partner authorized to assess and fulfill warranty claims.
Consumable Supplies: Items expected to be depleted through normal use, including batteries, filament, nozzles, and build plates.
Learning Pods: Institutional program purchasers including micro schools, charter schools, co-ops, and private schools.
Contact & Support
Have questions or need assistance? Our team is ready to help.
Customer Support: wozed.com/academy/help
Woz ED reserves the right to update or modify this Warranty Policy at any time. The most current version will always be available on our website.
Below are two versions after running it though Chat GPT.
Here is your edited Warranty Policy aligned with Woz ED’s brand voice — clear, supportive, educator-focused, and firm where necessary, while still feeling partnership-driven and mission-centered.
Woz ED HomeLearning Warranty Policy
Supporting At Home Academy & Learning Pods Programs
Our Commitment
At Woz ED, we believe powerful learning experiences require reliable tools. Whether students are building drones at the kitchen table or coding in a Learning Pod classroom, we are committed to providing high-quality technology that supports hands-on exploration and an engineering mindset.
This Warranty Policy outlines coverage for all Woz ED products used in At Home Academy and Learning Pods environments (including micro schools, charter schools, co-ops, and private institutions).
All warranty periods begin on the confirmed delivery date, as verified by the shipping carrier’s tracking system. Coverage applies to the original purchaser only and ends if the product is sold or transferred.
At Home Academy Warranty Terms
We know continuity matters. That’s why many high-demand Academy kits include an advanced replacement component inside the original kit box. If a covered issue arises, you already have what you need to minimize disruption and keep learning moving forward.
If a product is found to be defective in materials or workmanship during the applicable warranty period, Woz ED will, at its sole discretion, repair or replace the product at no charge.
Coverage Periods
Product
Warranty Period
Drones (Indoor Use Only)
6 months from delivery
Raspberry Pi
6 months from delivery
Sphero
1 year
Cubelets
1 year
iPad
1 year
Flashforge 3D Printer (Unit)
1 year
Flashforge Extruder & Nozzle
3 months
Consumable Supplies
Not Covered
Manufacturer Products:
Sphero, Cubelets, iPad, and Flashforge products follow their respective manufacturer warranty terms.
Extruders and nozzles carry a shorter 3-month warranty due to expected wear.
Consumable supplies (batteries, filament, nozzles, build plates, etc.) are excluded from coverage.
Learning Pods Warranty Terms
Learning Pods receive a comprehensive one (1) year warranty on all program products from the confirmed delivery date.
This school-level coverage is designed to provide consistency and reliability across your full technology inventory so educators can focus on instruction — not troubleshooting logistics.
Drone Warranty — Indoor Use Requirement
⚠️ Important: Flying Woz ED drones outdoors immediately and permanently voids the warranty for all non-DRL drones.
Woz ED drones are engineered and warranted for indoor instructional use only. Outdoor environments introduce uncontrollable variables — wind, weather, uneven terrain — that constitute misuse under this policy.
The only exception is drones specifically designated for Outdoor / DRL (Drone Racing League) use.
No exceptions will be made for outdoor damage claims on non-DRL drones.
What the Warranty Covers
During the applicable Warranty Period, if an Authorized Woz ED Representative determines a product is defective in materials or workmanship, Woz ED will, at its discretion:
Repair the product using new or rebuilt parts at no charge
Replace the product with a new or rebuilt comparable product or parts at no charge
Products or parts replaced under this warranty become the property of Woz ED and will not be returned.
Coverage remains in effect only while the original purchaser owns the product and within the Warranty Period.
What the Warranty Does NOT Cover
To ensure clarity and fairness, the following are excluded:
Instruction, training, installation, or setup adjustments
Cosmetic damage (scratches, dents, cracked plastic, broken ports)
Outdoor use of non-DRL drones (immediate void)
Weather, lightning, power surges, or acts of God
Accidental damage, misuse, or abuse
Commercial use outside of private home environments (for At Home products)
Modification of any component (including antennas or internal parts)
Screen burn-in from static images
Damage from incorrect voltage or improper power supply
Unauthorized repairs or service attempts
Products sold “as is” or “with all faults”
Consumable supplies (batteries, filament, nozzles, build plates, etc.)
Loss or theft
Liquid or substance damage (water, gels, pastes, etc.)
How to Submit a Warranty Claim
We’ve made the process straightforward so we can get you back to learning quickly.
Visit our Support Portal at:
wozed.com/academy/help
Complete the warranty form.
Upload clear photos or video showing the issue.
(Claims cannot proceed without documentation.)
Once reviewed and approved, our team will provide next steps for repair or replacement.
For help starting a claim, visit:
wozed.com/academy/help
Definitions
Warranty Period – The duration of coverage beginning on the confirmed delivery date.
Original Purchaser – The individual or institution that purchased directly from Woz ED or an authorized distributor.
Authorized Woz ED Representative – A Woz ED employee or approved service partner authorized to assess and fulfill claims.
Consumable Supplies – Items expected to be depleted through normal use (batteries, filament, nozzles, build plates, etc.).
Learning Pods – Institutional program purchasers including micro schools, charter schools, co-ops, and private schools.
Contact & Support
Have questions? Our team is ready to help.
Customer Support:
wozed.com/academy/help
Woz ED reserves the right to update or modify this Warranty Policy at any time. The most current version will always be available on our website.
If you’d like, I can also:
Tighten this into a more concise 1-page policy
Format it for an employee handbook style
Convert it into a printable PDF layout
Add light legal reinforcement language for stronger IP or liability protection
Just let me know the intended audience (parent-facing, institutional contract, or internal policy).
Here is your parent-facing, 1-page version — tightened, clear, supportive in tone, and aligned with Woz ED’s voice. I’ve also replaced “acts of God” with more precise language.
Woz ED HomeLearning Warranty Policy
For At Home Academy Families & Learning Pods
At Woz ED, we design tools that inspire curiosity, creativity, and confident problem-solving. We stand behind the quality of our products and are committed to keeping learning on track.
This policy outlines warranty coverage for Woz ED products used in At Home Academy and Learning Pods programs.
When Coverage Begins
All warranty periods begin on the confirmed delivery date, as verified by the shipping carrier. Coverage applies to the original purchaser only and ends if the product is sold or transferred.
At Home Academy Coverage
To reduce downtime, many Academy kits include an advanced replacement component inside the original kit box. This allows families to quickly swap parts if a covered issue arises.
If a product is determined to be defective in materials or workmanship during the warranty period, Woz ED will, at its discretion, repair or replace the product at no charge.
Warranty Periods
Drones (Indoor Use Only): 6 months
Raspberry Pi: 6 months
Sphero: 1 year (manufacturer warranty)
Cubelets: 1 year (manufacturer warranty)
iPad: 1 year (manufacturer warranty)
Flashforge 3D Printer (Unit): 1 year (manufacturer warranty)
Flashforge Extruder & Nozzle: 3 months
Consumable Supplies: Not covered
Manufacturer products follow their respective manufacturer warranty terms.
Learning Pods Coverage
All products purchased as part of a Learning Pods program are covered by a comprehensive one (1) year warranty from the confirmed delivery date.
Important: Drone Indoor-Use Requirement
Woz ED drones (unless specifically designated for outdoor/DRL use) are engineered for indoor instructional use only.
Flying drones outdoors immediately and permanently voids the warranty.
Outdoor environments introduce uncontrollable variables such as wind and uneven terrain, which are considered misuse under this policy. No exceptions will be made for outdoor damage claims on non-DRL drones.
What Is Covered
During the applicable warranty period, if an Authorized Woz ED Representative determines a product has a defect in materials or workmanship, Woz ED will:
Repair the product using new or rebuilt parts, or
Replace the product with a comparable new or rebuilt product
Replaced products or parts become the property of Woz ED.
What Is Not Covered
The warranty does not cover:
Accidental damage, misuse, or abuse
Outdoor use of non-DRL drones
Cosmetic damage (scratches, dents, cracked plastic, broken ports)
Damage caused by weather events, natural disasters, or power surges
Liquid or substance damage
Loss or theft
Unauthorized repairs or product modifications
Incorrect voltage or improper operation
Consumable supplies (batteries, filament, nozzles, build plates, etc.)
Instruction, setup assistance, or training
Coverage remains in effect only during the Warranty Period and while owned by the original purchaser.
How to Submit a Warranty Claim
To initiate a claim:
Visit: wozed.com/academy/help
Complete the warranty form
Upload clear photos or video of the issue
Claims must be reviewed and approved before repair or replacement steps are provided.
We’re Here to Help
If you have questions, our support team is ready to assist.
Customer Support:
wozed.com/academy/help
Woz ED reserves the right to update this policy at any time. The most current version will always be available on our website.
If you'd like, I can also create:
A visually branded PDF layout for families
A simplified “Quick Reference” version for inside the kit box
A side-by-side comparison chart for At Home vs. Learning Pods coverage
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